Shipping & Returns
SHIPPING & DELIVERY
Made-to-Order & Pre-Order Extensions
Your extensions are handcrafted to order in your exact specifications:
Production: 2-3 weeks
Shipping: 2-3 business days (tracked delivery)
We'll update you at key stages:
- Order confirmed
- Production started
- Quality check complete
- Dispatched (with tracking)
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In-Stock Items
Sample rings and select ready-to-ship items are dispatched next business day via Royal Mail Tracked 24.
Delivery: 1-2 business days after dispatch
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Shipping Costs
UK: FREE on all orders. Import taxes and duties paid by us.
International: Rates calculated at checkout
All orders include tracking and insurance.
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Questions?
Email: hello@curlcouture.co.uk
WhatsApp: 07375073835
Expected response time: Within 24 hours (Monday-Friday)
RETURNS & EXCHANGES
Our Commitment
We want you to love your Curl Couture extensions. Every piece is handcrafted to order with care and precision.
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Made-to-Order Extensions
Because your extensions are custom-made in your exact texture, shade, and length, we cannot accept returns or exchanges on personalised items.
Why? Each set is crafted specifically for you and cannot be resold to another customer.
Before you order:
- Use our free colour & texture matching service (WhatsApp consultation)
- Order sample rings to see and feel the hair in person
- Review our detailed product descriptions and texture guides
We're here to help you choose correctly the first time.
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Sample Rings (Colour & Texture)
Sample rings are non-returnable for hygiene and safety reasons. Once opened or handled, they cannot be resold.
All sample ring sales are final.
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Faulty, Damaged, or Incorrect Orders
We stand behind our quality. If your order arrives damaged, different from what you ordered, or faulty in any way:
Contact us within 7 days of delivery.
We'll arrange a free replacement or full refund - your choice.
What we need:
- Order number
- Clear photos showing the issue
- Brief description of the problem
Email: hello@curlcouture.co.uk or WhatsApp: [Your number]
We typically respond within 24 hours and resolve issues within 3-5 business days.
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Colour Matching Guarantee
If you've used our colour ring or WhatsApp matching service and followed our guidance, we guarantee your extensions will match.
If there's a mismatch despite following our recommendations, contact us within 7 days. We'll work with you to find a solution.
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Change of Mind
Unfortunately, we cannot accept returns due to change of mind on made-to-order items. We recommend:
- Ordering sample rings first if you're unsure
- Using our free consultation service before purchasing
- Reviewing texture and colour guides thoroughly
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How Long Do I Have to Report an Issue?
7 days from delivery date.
After 7 days, we cannot guarantee a resolution as the issue may be due to use, washing, or styling rather than a manufacturing fault.
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Refund Timeline
If a refund is approved, it will be processed within 5-7 business days to your original payment method.
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